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Genesys Cloud CX Workforce Management Certification Sample Questions (Q32-Q37):

NEW QUESTION # 32
You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

A. Modify
B. Generate
C. Create
D. Add

Answer: B

NEW QUESTION # 33
In Genesys Cloud, what action is necessary to finalize a work plan after configuration?
Response:

A. Validate and save the work plan
B. Submit for approval
C. Configure Real-Time Adherence
D. Assign to the Agent Manager

Answer: A

NEW QUESTION # 34
What are the routing types used by Genesys Cloud?
Response:

A. IVR Routing and ACD Routing
B. WFM Routing and IVR Routing
C. AWS Routing and IVR Routing
D. Outbound Contact and Inbound Contact

Answer: A

NEW QUESTION # 35
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:

A. Real-time adherence settings
B. Agent skill level allocation
C. Activity codes for task identification
D. Daily shift start and end times

Answer: C,D

NEW QUESTION # 36
Which two actions are necessary when setting up a work plan?
(Choose two)
Response:

A. Monitor call quality metrics
B. Define shift activities
C. Assign call routing preferences
D. Configure daily shifts

Answer: B,D

NEW QUESTION # 37
......

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New Genesys GCX-WFM Exam Duration & New GCX-WFM Braindumps Sheet

GCX-WFM Exam Questions - GCX-WFM Test Torrent & GCX-WFM Latest Exam Torrents

Genesys Cloud CX Workforce Management Certification Sample Questions (Q32-Q37):

New GCX-WFM Exam Duration | Reliable Genesys GCX-WFM: Cloud CX Workforce Management Certification

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